Frequently Asked Questions

Website Problems?

What do I do if I am unable to open a link on the Travelpaddy website?

Oh no! We really want to get you where you need to go. Please, tell us what's broken through our Feedback page and our resident techno-gurus will fix it as quickly as possible.

I cannot find the page I am looking for.

Well, not to worry. Simply chat us up on our Live Chat and we would be more than happy to guide you. Off-hours? Find your way using our website Sitemap or call the emergency numbers listed on our homepage.

What Is TravelSmart?

Travelsmart is a Travelpaddy product that is offered without any additional cost to all our customers. It is our way of making you enjoy your travel booking experience. With Travelpaddy Travelsmart, you can manage your travel booking, view your travel history, and make payments for your travel needs without having to go to the bank or use any debit/credit card. Also, you qualify for special promotions and coupon deals that we may offer from time to time. Click here to learn more.

How Do I Register for TravelSmart?

Registration is easy! Just follow the link on the Login link on the top, right corner of the page and click on Register. You will be directed to our registration page where you enter your details and that's it! You now have a Travelpaddy TravelSmart account.

How Does TravelSmart Work?

Our website is built with you in mind. With a Travelsmart account, we will remember your travel choices and automatically fill out your booking forms as well as intuitively suggest options that may interest you. This amounts to reduced booking time as well as an overall satisfactory experience while using the Travelpaddy website. Additionally, you can credit your Travelsmart wallet using our secure payment system. This guarantees you speedy booking on limited, time offer deals. Overall, once you update your Travelsmart account, we will be able to provide you a customized travel experience from start to finish. Click here to learn more.

How Safe Is My Personal Information with Travelpaddy.com?

We've got you covered. We have invested in securing ALL the pages of our website with a 256-bits AES encryption certificate. Also, the connection between your device and our web server is over a TLS 1.2 connection. This means whatever information you enter on our website is secured using the highest technology available. See the security lock on our your browser.

Do I Need Travel Insurance?

Travel insurance is advised for all Travelpaddy travelers and should be taken out at the time of booking. At a minimum, your travel insurance must provide cover against personal accident, death, medical expenses, emergency repatriation and personal liability. We also strongly recommend it covers cancellation, curtailment and loss of luggage and personal effects. If you obtain travel insurance through us you acknowledge that you are satisfied with the level of insurance we have arranged. To find out more about travel insurance or purchase it through Travelpaddy, click here.

How Do I Find Out About The Visa Requirements for The Trip I am Interested In?

While we do include information in our holiday packages about visa requirements, we always recommend that passengers check with their local embassy as visa rules can change without warning. Embassy websites in your home country will always have information about requirements, visa costs and will provide the required forms. If you are uncomfortable with the visa process, you can visit a travel agent who can arrange these for you at a cost.

How Do I get my Visa To Visit Nigeria?

For visitors from other countries, please contact the relevant Nigerian embassy in your country of residence to obtain your visa.

Does Travelpaddy.com assist with Visa Applications?

Yes. Travelpaddy.com offers specialized VISA assistance service to her customers that increases your chances of being awarded a VISA by the country embassy. We have a team of professional VISA consultants who would guide you in making your application and provide you the required with any necessary protocol service to the embassy. We would provide you insider information on requirement specifications, assist you in correctly filling out your visa application forms, accompany you to the embassy (should you require this service) and do all that is necessary to make sure that your visa application is successful. This professional service comes at a nominal cost. No matter which nationality you are or which part of the world you want to travel to, Travelpaddy.com has got your visa application covered.

I Am Concerned About The Political Stability of the Country I Am Traveling To. What Do I Do?

The safety of our passengers, team leaders and operators is a major priority for Travelpaddy. With this in mind, we monitor world events very closely and Travelpaddy makes operational decisions based on informed advice from a number of sources, in particular the Department of Foreign Service in the Nigerian Ministry of Foreign Affairs. If this advisory is at Level 4 'Do Not Travel' then Travelpaddy will either cancel the trip or reroute the itinerary to avoid the areas concerned. Please, contact us for further details.

How Safe Are My Belongings While On A Trip?

While we take all the precautions we can to make sure your travel itinerary is safe, you may be travelling to some exciting destinations that are sometimes home to some questionable characters. Travel insurance is strongly advised and a lockable bag or money belt will always help too.

What Is The Best Way To Carry Money?

We recommend having access to money from a variety of sources – cash, cards and travel money cards are all commonly used. Check your Program schedule and the relevant package destination page (on our website) for more country-specific information.

Will Refrigeration Be Provided For Medicines? e.g. Insulin?

Availability of refrigeration cannot be guaranteed. As a general rule, many of our city hotels provide access to small fridges; however, outside of this, especially when trekking or in homestay environments, you cannot rely on access to refrigeration. Please, be sure to advise Travelpaddy if you are travelling with medication that requires refrigeration.

What Are The Medical and Vaccination Requirements?

Medical and vaccination requirements differ between nations and as we are not medical practitioners, we unfortunately cannot exhaustively advise on this issue. Please, see your program schedule for your holiday package for more details.

What If I Get Injured On The Trip and Unable To Continue?

Our leads are trained to deal with these situations and we will endeavour to get you help as quickly as possible. If you must leave the trip early due to illness, our local offices will help you find appropriate medical care and ensure someone at home is aware of the situation. We will do whatever we can to get you home or on your onward journey. Your travel insurance, which is compulsory on all our trips, should cover any costs incurred if illness occurs. It should also be noted that situations like these are why we strongly advise that all travellers get a travel medical insurance. Click here to learn more.

What Is The Currency In My Destination? How Much Should I Take In Credit Cards/Cash? Can I Use My Credit Card During My Trip?

Our Travel Consultants will advise you on what currencies are used in your travel destinations. Travellers' cheques are not common practice any more so it is a good idea to travel with a credit card and ATM card, or a bank issued 'cash card' specifically for travel. Having a couple of options will assure that you are covered if one doesn't work. In certain countries it comes down to pot luck if you can withdraw money. One day it'll work, the next it won't, but it will work for your friend… Go figure!

What Type Of Luggage Do You Recommend I Take?

On most Travelpaddy trips you will be required to carry your own luggage, sometimes up stairs and on and off transport. We therefore recommend you travel with a backpack. For a full list of what to take on your adventure see your Program schedule.

Can I Store Excess Luggage At The Starting Point Hotel?

If your trip involves a lot of activity, the hotel you check in to is referred to as the starting point hotel. Most starting point hotels can store your excess luggage for you; however, this is at your own risk. Often a nominal fee is charged for this service. Of course, this is only an advantage if your trip is circular (i.e. returning to the same starting point).

Do I Need To Bring a Sleeping Bag?

We only have a handful of itineraries where sleeping bags are required and these are generally trips that involve camping. When we use homestays, blankets are provided but some travellers feel more comfortable with their own sleeping bag or sleep sheet. This decision is a personal preference. Refer to your Program Schedule if you are unsure whether a sleeping bag is required. Call 07000TPADDY for more info.

What Clothes And Footwear Should I Take on Treks?

On a more physical trip, hiking boots are definitely recommended. If the physical rating is under 3, hiking boots or sneakers/runners will be adequate. Many Travelpaddy treks will be hiking in near freezing environments so please be sure to research the climate and weather conditions at the time of year you will be trekking and pack accordingly.

What Essential Documents Do I Need To Take?

It's important that you always travel with your current passport, visas, travel insurance and Travelpaddy documentation.

How Can I Get In Touch With Other People I Am Travelling With?

Due to privacy laws we can't give out your fellow travellers' details. Please, endeavour to get the contact of your travelling companions BEFORE you depart.

What If I Experience Problems During My Trip?

Travelpaddy.com will endeavor to guarantee her customers a hitch-free travel experience. Peradventure, some unforeseen problem arises during the course of your trip, please contact us via telephone on 07000TPADDY or email [email protected] for assistance.

How Can I Change/Cancel My Trip?

We understand you may want to change/cancel your flight itinerary or holiday dates. In order to effect a change in travel plans, always notify us via email AT LEAST 24hrs before your planned departure time. Last minute changes to reservations cannot be guaranteed as airlines and hotels may not have availability. Cancellations need to be communicated to the relevant airline/hotel in good time else applicable fees/charges apply.

What Time Can I Check In?

Check-in times can vary from hotel to hotel and region to region. Generally, they are between midday and 2pm. If you do arrive earlier, you'll be able to store your luggage with the hotel and head out to explore for a couple of hours.

Can I Request An Early Check In?

We can't confirm an early check-in, but our sales team can assist in booking you a night of pre accommodation at the same hotel. If you don't wish to pay for the extra night, you can try your luck locally (they may let you in early if the room is free) or you can store your luggage.

Are Airport Transfers Included In The Trip Price? If Not, How Much Will A Taxi Cost From The Airport and How Can I Get TO and From Airports?

Airport transfers are available on request. We often indicate the cost of airport transfer for your trip. It is important to remember that you are paying for a private service and a trusted driver who will offer the security travelers often desire when they arrive in a foreign country.

Can I Opt Out Of Certain Activities If I want To?

Absolutely. If there are included or optional activities that you don't wish to participate in, you can do your own thing instead. The exception to this is when we are trekking or travelling from one destination to the next. Please, note that if you choose to opt out of an included activity, reimbursements cannot be guaranteed by Travelpaddy.

How Difficult Is The Trek On My Trip?

Treks normally range from relatively easy to extremely difficult. The easiest way to determine if a trek is right for you is to check the ‘physical rating’ of the trip. If the rating is 1-3, it is manageable for those with a moderate level of fitness; those trips rated 4-5 will require a fit participant who has been training in the lead up to their trip.

Do I Get Any Free Time?

The beauty of travelling with Travelpaddy is that we encourage travelers to explore at their own pace. When you get to a destination, your leader will offer options on what you can do. Some of the group will do one activity, others will opt for something completely different while others may just choose to lie in a hammock and read a book. Your Program Schedule have more details on what your trip’s itinerary and timeframes permit.

What If I Arrive Late And Miss Part Of The Trip?

If you know in advance that you will be arriving late, please let our customer care team know. We will notify your leader, who will leave instructions with the hotel reception as to where to meet your group that night or the following morning. If you plan to arrive a day or two into the itinerary (and our group has moved to a different destination), it will be your responsibility to ‘catch up’ with the group. If this happens, we will provide you with the most up-to-date information as to where your group will be and at approximately what time. If you are late due to unforeseen circumstances or flight delays, please call the emergency contact number located in the Program Schedule. Travelpaddy cannot reimburse you for any portion of the trip unused, but this can often be claimed on your travel insurance.

Are There Western Toilets Available Where I am Going?

Some trips have regular access to western toilets while others don't – it just depends on the areas you're travelling in. As a general rule, the more remote the place the less likely you are to find western bathroom facilities.

Will I Be Able To Do Any Laundry?

Along the way there are usually chances to do laundry, either through your hotel or using local services. Your leader will be able to let you know once you are on the trip.

What Facilities Are At The Camp Sites?

We have a wide range of camping sites around the globe. They range from having all the creature comforts to bush camping on the plains of the Serengeti with limited facilities (though their amazing vistas make up for this). Most camps will have basic facilities at a minimum. Your Travel Itinerary will give you a clear indication of what to expect on your decided trip.

Will I Need A Sleeping Bag/Mat/Tent?

On our Africa and USA trips we provide the tent and sleeping mats, but you will need to bring your own sleeping bag. In Australia tents, blankets, linen and towels are provided so there is no need for a sleeping bag. More information can be found in your Travel Itinerary.

Can You provide Me A List of Hotels We Will Be Staying?

We are only able to provide information on your joining and finish point hotels, the details of which are listed in your Trip Notes. As Travelpaddy likes to support numerous local businesses, we often have a few hotels in each city that we can alternate our groups between. For this reason, we can't give you a full hotel list before you travel. At the welcome meeting on Day 1, your leader may be able to provide you with this so you can email friends and family back home with the details.

Are Hotels Air-Conditioned/Heated?

We want our passengers to be as comfy as possible so when you are headed to a hot climate, it is likely that you will either have a fan or air-con. Of course, if you are staying in remote areas or at homestays, you will need to expect the facilities to be a little more basic.

What Standards of Hotels Should I Expect?

The standard of hotel depends on the Trip Style you have chosen. Basic accommodation is generally budget (1-2 star), while Original is budget or tourist class (2-3 star). On a Comfort trip you can expect tourist class (3-4 star).

What Communication Facilities Will Be Available??

Communication facilities are always improving globally. Many hotels and public places have Wi-Fi so it's usually possible to keep in touch with home every couple of days, if you so desire. In remote places (think Mali, Serengeti or the Sahara) or on treks or homestays, you will not be able to communicate as readily. Your leader will usually give you the heads up before you leave a place so you can send a quick email or two. Phone cards are easy to get your hands on; just make sure your phone is unlocked before you travel. Or in many countries, the cheapest way to make a phone call is at an internet cafe.

How Can Family And Friends Contact Me?

If family and friends are unable to contact you in an emergency through email or phone, they can contact Travelpaddy directly. Emergency contact details (for your destination) are listed in your Trip Notes, or they can contact one of our Customer Care Representatives, who can pass on a message if required.

How Can Family And Friends Contact Me?

If family and friends are unable to contact you in an emergency through email or phone, they can contact Travelpaddy directly. Emergency contact details (for your destination) are listed in your Trip Notes, or they can contact one of our Customer Care Representatives, who can pass on a message if required.

Will My Mobile Work?

We can never guarantee your phone will work as desired, as many of our destinations are out of the way and you may have limited coverage. Chat to your phone provider before you leave about global roaming and the costs involved, and get their advice on the coverage you'll receive in the places you're travelling in. Alternatively, you can usually pick up a local SIM card on the cheap (just make sure you phone is unlocked!).

Will I get Internet Coverage?

Some places have Wi-Fi hot spots everywhere and other places will have no coverage at all. If you stumble into the latter, take the rare chance to just sit back and get to know your fellow travellers the old-fashioned way.

Will I Be Able To Charge My Electrical Appliances?

In most places you'll be able to recharge your appliances at the hotel. We recommend you bring a travel adapter with you. On our Overland trips, most vehicles come with their own power supply and you should be able to recharge on-board. Be sure to bring an extra camera battery just in case.

What Type of Ground Transportation Is Used?

If it moves there's a good chance you'll be riding on it. We try to use as much local transport as possible, which means travelling on everything from a camel to a train or a bus. See your Program schedule for the specific type of transportation used on your journey.

What Type of Ground Transportation Is Used?

This will depend largely on where you are travelling and on what style of trip. On a mountain trip in Nkalagu, expect a local bus with no air-conditioning. On a Comfort or city tour trip in Abuja, you will have reclining seats and sometimes even refreshments offered. Your Travel Itinerary will have details on what style of vehicle to expect, but please understand that travelling on public transport always throws us a few surprises.

Got Other Questions?

We'd love to hear from you. Ask us anything!