Travel Medical Insurance

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Personal Information

Contact information

Travel information

Amount Due:


Voucher Code

Book On Hold Limited

0056834281 Limited

5600341163 Limited

2030198076 Limited

0164081210 Limited

1018752639 Limited


Pay N0 into any of the above bank accounts.


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1. Locate the nearest VISA/VPAY enabled ATM.
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3. Select the PIN change option.
4. Select Internet PIN (i-PIN) change option.
5. Insert any four - six digits of your choice as your i-PIN
6. Re-entered the digits entered in step 5.
7. If you have done the above correctly, a message is displayed that your PIN was changed successfully. This means your card is now enrolled in the VbV program and you have an Internet PIN (i-PIN) which can be used for any internet related transaction.
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About Travelpaddy Travel Medical Insurance

Travel insurance is designed to provide cover for risks associated with traveling temporarily outside your country of residence. We assist with travel insurance in partnership with AXA Mansard. AXA Mansard is a global brand born out of the partnership of Mansard Insurance and The AXA Group head quartered in France. With a customer portfolio base of over 103 million clients and an asset valuation of over 1.3 million Euros, has positioned itself to provide you with quality and comprehensive Insurance cover for your travel.

Insure your Travel

What's In It For You?

1. Emergency medical evacuation.

2. Location and forwarding of personal effects.

3. Repatriation of mortal remains.

4. Trip cancellation expenses.

5. Compensation for delayed departure.

6. Compensation for inflight loss of checked-in luggage.

7. Compensation for hijacking in means of public transport.

8. Unlimited transport or repatriation of family member traveling with insured.

9. Medical expenses and hospitalization abroad during the period of cover.

10. Repartriation of mortal remains.

Key Features

1. Provides worldwide coverage with certain exceptions.

2. Provides cover for accidental demise, health and property.

3. 24 Hours Assistance Services.

4. Group discount available.

5. Maximum insurable age is 81 years and above with exceptions.

Insurance Plans

S/N Coverage Travelpaddy Africa Basic Insurance Travelpaddy Europe Insurance Travelpaddy Worldwide Insurance
1. Medical expenses and hospitalization abroad 15,000 Excess 50 30,000 Excess 50 50,000 Excess 100
2. Compensation for delay in arrival of luggage Not covered Not covered 500
3. Trip cancellation expenses 1,000 Excess 70 1,000 Excess 70 1,500 Excess 100
4. Legal defense Not covered Not covered 2,000
5. Advance of bail bond 2,000 Not covered 4,000
6. Location and forwarding of Personal Effects Covered Covered Covered
7. Personal civil liability Not covered Not covered 25,000
8. Accidental death occured in the means of public 15,000 10,000 25,000
9. Travel of one immediate family member 85/day max 850 Not covered 85/day max 850
10. Delivery of medicines Not covered Not covered 1,000
11. Compensation for in-flight loss of checked-in luggage Not covered Not covered 1,000
12. Emergency return home following death of a close relative 2,000 2,000 5,000
13. Repartriation of mortal remains 5,000 5,000 10,000
14. Emergency dental care 600 Excess 50 1,000 Excess 50 1,000 Excess 70

Frequently Asked Questions

This policy is provided by AXA Mansard - a subsidiary of The AXA Group.

AXA Mansard Insurance Plc

Santa Clara Court,

Plot 1412, Ahmadu Bello Way,

Victoria Island, Lagos

Customer Care Hotline 1: 0700 626 7273, 01-270 1560-5

General Enquiries: 01-4485482

Claims Hotline: 01-8524820 & 01- 8524821

Email: [email protected]

Click here to request a call.

In case of claim, the insured should dial one of the following emergency numbers - 24 hours a day and 365 days a year - in order to apply for assistance:

+234-1-8524820 OR +234-1-8524821

1. If I fall sick abroad, do I get medical treatment paid by my insurance?

You are covered for medical treatment abroad. However, this is covered up to the limit of your chosen plan.

2. Do I need to have vaccinations?

You must seek advice from your doctors before deciding to travel as to whether you should receive inoculations or vaccinations prior to travel. Failure to do so would mean that your policy would exclude any claim arising as a result of, or relating to something you should have been vaccinated against.

1. Can I buy insurance whilst abroad?

No - You must buy your travel insurance before you leave Nigeria.

2. I live outside Nigeria, can I still buy this insurance?

No. Our policies are only available to people who have been permanently residing in Nigeria for 6 months or more.

3. Do I have to pay a policy Excess?

Under most sections of your policy you will be expected to pay the first part of a claim (the excess). This ranges from £50 to £250, please check the individual sections of your policy for more information.

4. How many people can be covered on one policy?

Up to 7 people can be covered on an individual policy. Family policies are restricted to 2 adults (husband and wife or partners) and up to 5 dependent children or infants. Couple policies are restricted to a maximum of 2 people.

5. Can I buy a policy for my child?

You can buy a policy where the child is the main insured. Please, note that there may be some limitations on certain sections of the policy for claims made by a child.

6. Do we cover One-way trips?

Cover for One-way trips is provided for a maximum of 7 days from date of departure for the insured to reach their final destination.

7. Do I have to notify you every time I travel on an annual multi trip policy?

No, all we ask is that you make sure that you are aware of, and stick to the maximum single trip duration permitted by your policy. If you exceed the maximum single trip duration, you will not be covered for any part of that trip.

9. Am I covered if any of the suppliers I purchased my holiday through go bust?

No - unfortunately, the financial failure of any supplier is not covered under our insurance. Please refer to the policy wording for more details.

10. Am I covered in the unlikely event of a terrorist attack?

Any act of terrorism not involving the use of or release of or threat thereof of any nuclear weapon or any chemical or biological agents. This exclusion will not apply to Personal Accident, Medical expenses or Hospital benefits, provided that the insured person suffering personal accident, injury or illness has not participated in or conspired in such activities.

11. Am I insured for working abroad?

Yes, as long as it's not manual work. Manual work can be defined as work involving the use of any machinery, work higher than ground level or hazardous occupation, self-exposure to needless peril (except in an attempt to save human life), or you engaging in any criminal or illegal act.

1. Are Uncles and Aunts classified as close relatives?

No - we only cover Brother, brother-in-law, common law partner, daughter, daughter-in-law, fiancé(e), grandchild, legal guardian, parent, parent-in-law, sister, sister-in-law, son, son-in-law, or spouse who live in NIgeria.

2. Can my children travel independently on our family annual multi trip policy?

No, only the named insured adults may travel independently on a family policy.

1. What insurance documents should I take with me on my trip?

We always advise that you take a copy of all of your insurance documents with you as you never know when you might need them. The bare minimum you should ever travel with is a copy of our full policy wording along with a note of your policy number, level of cover and issuing agents name.

2. Can I book a Travel insurance policy commencing today?

Yes. Get quote on

3. Can you re-send my policy?

Yes. Simply email us and we will send over your details.

4. My policy has incorrect personal details, can these be changed?

Yes. Simply email us or call us on 07000872339 (07000TPADDY) or email on [email protected] and we can correct the details.

5. What happens if I am unable to print my insurance documents?

If you are having trouble downloading or printing your documentation, please contact us on 07000872339 (07000TPADDY) or mail us on [email protected]

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